FAQ's

Travel F.A.q's

What is the best way to get to Maya Palms from the U.S.? 
A: Most of our guests fly into Cancun, which is serviced by most major carriers. It is recommended to rent a car at the airport, and drive to Maya Palms. All major car rental agencies are represented in Cancun airport. Having your own car gives you more freedom of movement. If you prefer not to drive. Our 15-passenger van will pick you up at the airport and bring you directly to the resort. ($100 per person round trip, Minimum $400 round trip, ). Must be arranged in advance. . 

Are car rentals available? 
A: Yes, and this is the recommended and most popular way to get to Maya Palms. Car rental from all major agencies is available at Cancun airport, and all major cities in Mexico. We can assist you with this. 

How long will it take me to drive to Maya Palms?
A: Drive times to Maya Palms are; from Cancun airport: 3.5 - 4.5 hours. From Playa del Carmen: 3 - 4 hours. From Chetumal: 2 hours 

What are driving directions to Maya Palms?
A: We are located 10 km. south of the village of Mahahaul. The drive to Maya Palms is all via paved roads (except for the last couple kilometers of beach road, which is easily negotiable). From Cancun, Playa del Carmen, or Akumal, head south on main highway 307 towards Chetumal. Be sure to fill your gas tank at the Pemex in town of F. Carrillo Puerto as this is the last fuel until you arrive at Maya Palms. Continue south on 307: a few miles south of the small town of Limones, turn left on the road marked by the green over the highway sign "Mahahual." Follow this road for 50 km, across the mangroves (look for the giant jaribu storks along the way) you will encounter the military checkpoint (about 15 kilometers from the turnoff from the main highway). The checkpoints are searching for guns and drugs and do not present a problem for tourists. Turn right (south) at the first Blacktop road on your right just after the speed bump, and follow the road about 17 kilometers towards Xcalak. At Km. 17 you'll see a sign for Punta Herradura; turn left and go a 3 km. till you reach the beach, then turn left. Go north up the beach road about 3 km. until you reach Maya Palms. .

Is the airport at Mahahual operating? 
A: The airport is completed and is open, but no commercial airlines currently provide service. The airport is open to any guests with private planes, and it is possible for small groups to charter flights into Mayahual.

Estate F.A.q's

Can we drink the water?
A: Our reverse-osmosis tap water is safe to drink, (Bottled water is always recommended) and pure water is supplied on the dive boat. However, it is not safe to drink tap water in this part of Mexico in places outside of Maya Palms Resort. 

What about electricity and air conditioning? 
A: All our power is produced on site by our generators, and our rooms and buildings are all air-conditioned. The electricity in our outlets is standard 110 volt current, which powers ceiling fans and lights as well as small personal appliances such as hair dryers, electric razors, computers, etc. 

Is there Internet access? 
A: Free WiFi through our broadband satellite is available. 

What types of rooms do you have? 
A: We have both ocean-view rooms along the beach and garden-view rooms overlooking the hotel grounds. All are air-conditioned and have an adjoining private bath. Most have two full size beds; a couple have king bed and an additional fold-out sleeper sofa. 

Do you have safe deposit box? 
A: Yes 

Do you have a swimming pool? 
A: Yes, we have a large, freshwater pool overlooking the beach. 

What water activities are available? 
A: SCUBA, Snorkeling, Kayaking, Shelling, Fishing, and Old Fashioned Beachcombing. 

Are your beaches crowded? 
A: No,our beaches are private and secluded. One of the few places left where you can have the beach to yourself. 

What about security? Am I safe?
A: Maya Palms is a very private beach resort located in the safest part of Mexico. Our property is walled and gated to protect the privacy of our guests. The public is not allowed to enter the property. We are Wardens for U.S. Embassy/State Dept. in our area.
RESERVATIONS: 1-888-843-3483
Mon-Fri: 10am-6:30pm • Sat: 10am-3pm (CST)
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